The PCC decided to opt for the Ace Defence system because of their Webcam facility included in the sensors, enabling the monitoring centre to verify the presence of intruders and to avoid costly false alarms.


Nigel Whiltshire


24 Hours Support

0118 380 5150

Guarding Response

The implementation of any electronic or indeed physical security service is only effective if complimented with some form of manned response. We provide the option together with our systems, to provide all our clients with a bespoke service.

Police will not attend alarm call outs unless the Clients Keyholder is in attendance. We recommend that this service is delivered by suitably qualified and approved operatives. Our response teams know what to do and will attend in the shortest time possible. They are trained to deal with all incidents and will aid in the detention of intruders until the police arrive.

We will also ensure that our team respond to the protocols required by our clients in the event of any incident and they will liase with appropriate services to maintain the security and safety of the premises. This can include emergency repairs to effect the same. And attendance for whatever time is necessary.

We appreciate that all sites and premises have different requirements and risks and always take time to discuss these with you to ensure we deliver your expectations and provide the service required. Sending a trained, accredited responder to an activated alarm, instead of your staff, can save on lost time at work and lower your liability. The extent of our network means we deliver unparalleled response times. We operate a 24-hour Hub, manned by security experts, dedicated to the smooth management of all our jobs across the UK. We specialise in just this which means, we’re pretty good at it.

Advantage of our Service

  • SLA to attend all alarm calls within 30 mins
  • BS 7984 – Keyholding / Response
  • BS 7858 – Security Screening
  • BS 7499 – Site guarding / Mobile Patrols
  • All officers SIA-licensed